Why booking by phone is expensive
A booking call rarely takes just two minutes. The mechanic puts the tool down, washes his hands, looks for the calendar — or lets it ring, and the customer ends up on voicemail. Then the call-back ping-pong starts. And even when the call works, the most important part is often missing: Which vehicle? What exactly is the problem? Since when?
Each of these interruptions costs time at the lift. In peak season that quickly adds up to hours per week.
How booking works in OpenHood
- Customer books directly: from the app, with vehicle details and a short description of the request.
- Appointment in the calendar: you see the appointment in your calendar, with all details in one place.
- Questions in the chat: if something is unclear, you ask in the chat — in writing and with photos.
- Status until pick-up: once the car is in the workshop, the customer follows the job live until “Ready”.
To book, your customers create a free customer account — in the browser, nothing to install — and choose your workshop. An SMS invitation from you is coming soon. They book with your workshop, without price comparison and without bids.
Spread out the seasonal peaks
Tyre changes in spring and autumn, inspections that all fall due in the same month: every workshop knows the peaks. Soon OpenHood will remind your customers automatically two months ahead of HU/AU, Pickerl, MFK and the seasonal tyre change. Customers reminded early book earlier — and your workload spreads more evenly.
The phone stays — it just rings less
Online booking does not replace every conversation, and it is not meant to. Whoever prefers to call keeps calling. But the routine — service, tyres, oil change — does not have to go through your phone. How OpenHood also catches the questions during the repair is described under customer communication for workshops.